The exact starting location depends on the route you choose. Many of our tours start near nám. Svatopluka Čecha (Prague 10 - Vršovice). Once you book, you will receive a confirmation email with the precise GPS pin and easy directions on how to get there.

For the rider's safety (according to the manufacturer), the bikes are limited to a certain maximum weight & height.

MTB / City / Trekking / Gravel Bikes - up to 110 kg

• Rider weight limit: under 110 kg (240 lbs)
• Total weight limit (rider + luggage): 125 kg (275 lbs)
• Rider height limits: 115 - 185 cm for MTB/ Kid's bikes; 150-200 cm for trekking/gravel bikes
• Recommended for riders aged 6 and above

Classic E-Bikes - up to 100 kg

• Rider weight: 45–100 kg (100–220 lbs)
• Total weight limit (rider + luggage): 120 kg (265 lbs)
• Rider height limits: 150–185 cm
• Recommended for riders aged 15 and above

Strong / Fat Tire E-Bikes - up to 125 kg

• Rider weight: 50–125 kg (110–275 lbs)
• Total weight limit (rider + luggage): total 145 kg (319 lbs)
• Rider height limits: 160–195 cm
• Recommended for riders aged 15 and above

SAFETY
At Pivelo Bike, your safety is our priority. Our bikes are well-maintained, comfortable, and suitable for riding in Prague. Our routes are carefully planned to avoid heavy traffic and crowded areas whenever possible, using bike paths, side streets, parks, and green zones.
Helmets are recommended for all riders and provided free of charge. In accordance with Czech law, helmets are mandatory for riders under 18 years of age and optional for adults.
Participants must not ride under the influence of alcohol, drugs, or any medication that may impair safe riding.

RIDING REQUIREMENTS
Participants must be able to ride a bicycle confidently and independently. We provide a basic orientation on how to use the brakes and gears of our bicycles and e-bikes; however, no riding lessons are offered.
E-bikes provide motor assistance and allow higher speeds, and therefore require extra caution.

Use of e-bikes by minors under 18 years of age is not recommended and is permitted only under the full responsibility of a parent or legal guardian. The Company does not assume any responsibility for such use.

During guided tours, participants are required to follow the guide’s instructions, maintain safe riding behavior, and stay with the group unless otherwise agreed. Failure to follow instructions may result in removal from the tour for safety reasons.

NOTE: Particular caution is required when crossing tram tracks, uneven surfaces, cobblestones, or wet roads. Tram tracks should always be crossed at a safe angle and with reduced speed.

RAIN OR SHINE
Tours and rentals run daily in most weather conditions. Please dress appropriately—sunscreen, rain ponchos, or warm layers are recommended. In colder months, we are happy to provide warm gloves for your ride.

Daily Bike Tours

• 50% refund if canceled 48+ hours in advance
• No refund if canceled less than 48 hours in advance
• No refunds for no-shows or early returns

💡 Note: Tour and rental prices do not include travel insurance or coverage for cancellations. We recommend purchasing comprehensive travel insurance covering trip delays, interruptions, and personal or medical emergencies.

Refunds:

• Processed to your card, bank account, cash or via your agency
• 100% refund if Pivelo cancels the tour (e.g. minimum group not met)
• Not satisfied? We’ll refund or offer you a free alternative tour

Rain or Shine:

• Rain or shine - All our tours & rentals operate every day.
• Make sure you have the sunscreen, or rain ponchos or warm gloves for the ride. We are also happy to lend you gloves in the winter :)

1. Assumption of Risk
The Customer acknowledges that cycling involves inherent risks, including but not limited to accidents, injury, property damage, and theft. The Customer confirms they are able to safely operate the rented bike or e-bike, understand traffic rules, and accept full responsibility for their actions during the rental period.
The Customer also confirms they are physically fit to participate.
The Customer acknowledges that e-bikes provide motor assistance and allow higher speeds, and agrees to operate them with extra caution.

Particular caution is required when crossing tram tracks, uneven surfaces, cobblestones, or wet roads. Tram tracks should always be crossed at a safe angle and with reduced speed.

2. Condition of the Bike
The Customer confirms that the bike has been received in good working condition and agrees to return it in the same condition, excluding normal wear and tear. Any issues must be reported before departure.

3. Responsibility & Liability
The Company rents bicycles in working condition at the time of departure. Customers are required to check the bicycle before leaving the shop and report any issues immediately. The Company is not responsible for accidents, damages, or mechanical problems caused by misuse, falls, improper handling, or damage occurring after departure from the shop.

The Customer is fully responsible for any injury, damage, loss, or theft of the bike and equipment during the rental period, including damage to third parties or property, unless covered by selected insurance under agreed conditions.
All repair or replacement costs may be charged to the Customer unless covered by selected insurance.

The Company is not liable for injuries, damages, or losses resulting from the Customer’s actions, negligence, failure to follow instructions, or improper use of the bicycle/e-bike.

4. Safe & Proper Use
The Customer agrees to use the bike responsibly, follow local traffic regulations, and not use the bike for racing, off-road riding (unless specified), or any inappropriate use.
The Customer must not ride under the influence of alcohol, drugs, or any medication that may impair safe riding.
The bike must not be modified or tampered with.

Use of mobile phones or other handheld devices while riding is not allowed in accordance with local traffic regulations, except when used carefully for navigation while securely attached to a phone holder. Riders must remain attentive and follow traffic rules, route conditions, and guide instructions at all times.

5. Tours – Conduct & Group Rules (if applicable)
During guided tours, the Customer agrees to follow all instructions given by the guide, ride in a safe and predictable manner, and remain with the group unless otherwise agreed.
If the Customer leaves the group without informing the guide, they do so at their own responsibility.
Failure to follow instructions or unsafe behavior may result in removal from the tour without refund.

6. Helmet Use
Helmets are provided and strongly recommended. For participants under 18 years of age, wearing a helmet is mandatory by law.
The Customer accepts responsibility for their decision regarding helmet use.

7. E-bike Use by Minors
Use of e-bikes by persons under 18 years of age is solely at the responsibility of the parent or legal guardian.
The Company does not recommend e-bike use for minors, and any exception is made only upon the explicit request and full responsibility of the supervising adult.

8. Locking & Storage
The Customer agrees to properly secure the bike at all times:

• During the day: the bike must be locked through the frame and rear wheel to a fixed object.
• During the night (approx. 20:00–07:00): the bike must be stored in a secure indoor location (e.g. hotel garage, storage room, or private accommodation).
• Failure to follow these conditions may result in full liability in case of theft or damage.
• In case of theft, the Customer must immediately report the incident to the police and provide a written report.

9. Breakdown / Technical Issues
In case of technical issues, the Company will make reasonable efforts to repair or replace the bike. Extra fees or repair costs may apply if the damage is not covered by selected insurance or results from misuse, negligence, or improper handling.
No refunds or compensation are guaranteed for interruptions beyond the Company’s control.

10. Weather Conditions
Tours and rentals operate in most weather conditions. Weather alone is not a valid reason for refund or cancellation.

11. Deposit & Charges
The Customer authorizes the Company to charge any damages, losses, late fees, or unpaid amounts to the provided payment method or deduct them from the deposit.

12. Late Return
Late returns may result in additional charges. The Customer must inform the Company in advance if a delay is expected.

13. Indemnification
The Customer agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising from the use of the rented bike or equipment.

14. Agreement

• By signing (online or in person), the Customer confirms they have read, understood, and agree to these Terms & Conditions.